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Frequently Asked Questions


All of our units are professionally painted, maintenanced and cleaned by a contracted company that does all of our unit turns. Each unit is inspected before move in. 

Yes, we have a Maintenance Supervisor along with a full-time MT, and 24-hour emergency maintenance that is available every day for emergencies after hours. 

You can call or come down to the rental office and we can put in a work order for you or you can use the online resident portal and submit work orders at any time.

 In the order they were received and by priority. 

No, you do not need to be present. However, you do have to list it in the work order that we are allowed to enter. 

You are allowed to decorate, however upon move out the unit needs to be returned in the condition that you moved in with. We do take into consideration what's normal wear and tear.

 If the office is open you can come down to the office and show proof that you’re a resident and we can get you new keys. There is a key replacement fee, if it is after hours, you will need to call a locksmith.


The Knollwood Towers West Apartments offers studio, 1-bedroom, and 2-bedroom floor plans. Please visit the Floor Plans page to learn more. 

Yes, we do offer pet-friendly apartments. Please contact us for all the details. 

Fitness room, covered garage parking, plus there is a park and tennis court across the parking lot. 

Yes, we have on and off street parking along with coverage garage spaces available. 

 $300 pet fee (non-refundable) $300 pet deposit that is refundable, and $40 a month in pet rent per pet for up to two pets. 

We do follow a restricted breed list. Please contact us for more details.  

All our units have a stove & fridge, our 1 and 2 bedrooms also have a dishwasher. 

No, not at this time. 

6-month leases are the shortest lease available. 

Corporate leases are subject to approval by a regional manager.

We will place it in a secured room. You will have 7 days to pick up your package. 

The fitness center is open daily from 5:00 AM-11:00 PM.

Treadmill, elliptical, and weights are all available at the gym.

Quiet hours are after 10:00 PM, we do not have communal spaces fees.

There are no utilities that are included in the rent. You are responsible for all utilities. 


We do accept walk-ins. Please contact us if you wish to schedule a tour here. 

Our rental office is on-site and we are open Monday - Friday 9am -6pm and Saturdays 10am - 5pm.

You can apply right on our website, or a paper application in the office. 

The security deposit ranges from $500 to equal up to 1 months rent, and 1st months rent upon move in. 

In the office and online through your resident portal on our website. 

You will get a resident portal sheet with instructions and a specific resident code to create your online account. 

Yes, with a $100,000 liability amount 

You will not need to set anything up, all utilities will be billed on your ledger for an easy one-stop payment option.

A guest can stay up to 14 days.

No, if you want someone to take over your lease, they would need to come down and apply. If they are approved, then we can add them on as a leaseholder and release you, but the deposit will stay with the unit. 

You will be required to give us 2 months' notice plus a lease term fee of 2 times your monthly rent 


Knollwood Towers West is only 15 minutes away from downtown Minneapolis.

Yes, there is a bus line that runs right off Blake Road and Excelsior. 

Knollwood Shopping Center, Target, Cub Foods, Hopkins DT Main Street 

Hopkins public schools district 270

Edina Dog Park is 1.3 miles away 

Cedar Lake Trail is a bike trail close to Knollwood Towers West.

Knollwood Shopping Center is where some residents shop.

We are conveniently located right off Lake Street and Blake which is right off Hwy 7.

Lake Street and Blake Road are the closest cross streets. Please visit our MAPS page for more directions. 

Didn't find an answer?

Our team is always ready to answer your questions.